KEF Q550 AV Speaker Pack 2
Peter Tyson Warranty Information
All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options. Please note: Many products are available for free weekend delivery as standard. These are clearly indicated on the appropriate product pages.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £50 will carry a £6.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £15 for the first two items, plus £7.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will now be shipped on a pallet service with DX Freight, TNT, or Epic Logistics, rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £50, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday. The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £50
Orders under the value of £50 will be dispatched on a Next Working Day service via DPD with a £6.00 delivery surcharge.ORDERS OF £50 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
| per order | £10.00 |
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
| per order | £17.50 |
NB: Remote & Offshore Locations Exempt.
Click here to see all restricted postcodes
Television and Larger Speaker Deliveries
Please note: TV and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
Click here to see all restricted postcodes
DX Freight - Free 2 weekday delivery
Some of our larger TVs and larger floorstanding speakers are transported by our pallet delivery partner DX Freight. In most cases the consignment will be sent on a 2 weekday service (for orders placed before 3pm, Monday to Friday). Please note that pallet deliveries are ground floor only and are on a door-to-door delivery basis, access allowing. For the safety of the TV, the sets are secured in an upright position and are not laid flat.
Free deliveries are Monday to Friday only. A Saturday service is available for £75 and will be presented as an option at the checkout.
TNT - Free next weekday delivery
Generally, television purchases of 50" and below will be transported via TNT, although there may be some exceptions. All items sent out with TNT (for orders placed before 3pm) are on a next working day service. TNT will send you tracking information via email which can be tracked online.
Free deliveries are Monday to Friday only. A Saturday service is available for £10 (plus £5 per additional item) and will be presented as an option at the checkout.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
*Included postcodes:
CA1, CA2, CA3, CA4, CA5, CA6, CA7, CA8, CA9, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28.
LA8, LA9, LA10, LA11, LA18, LA19, LA20, LA21, LA22, LA23.
DG1, DG2, DG3, DG5, DG6, DG7, DG10, DG11, DG12, DG13, DG14, DG15, DG16, TD9.
NE15, NE16, NE18, NE20, NE39, NE40, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48, NE49.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance
✓ Un-box the new product and remove the transit bolts
✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket
✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections
✓ Level the appliance and check that it’s fully working and operational
✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Nationwide Delivery
Deliveries outside of our Local postcode areas (See Local Postcode inclusions*) are dispatched using a two working day delivery, door to door, pallet service. Orders placed before our 3pm order cut-off time on Monday to Friday, will be dispatched the same day (excluding public holidays and subject to stock availability). Goods ordered after 3pm on Monday to Friday, or over the duration of the weekend, will be dispatched on the following weekday (excluding public holidays and subject to stock availability).
Due to courier restrictions, we are unable to ship some large appliances to some remote postcode regions. If your postcode area and the product you are purchasing qualifies for our large appliance’s delivery services, they will be made available to you in the shipping options at the checkout. Please contact us if you require more information regarding this service.
If you have different delivery requirements, please contact us now and a member of our specialised sales team will be able to help.
Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of non-delivery or factors introduced by third-parties. This service is based upon best endeavour and is not guaranteed.
Please note that some items may incur delivery costs which will be displayed at checkout.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
Restricted Postcodes
| AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56 |
| All BT |
| FK17, FK18, FK19, FK20, FK21 |
| All GY, All JE |
| HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9 |
| All IM |
| IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV57, IV58, IV59, IV60, IV61, IV62, IV63, IV64, IV65, IV66, IV67, IV68, IV69, IV70, IV71, IV72, IV73, IV74, IV75, IV76, IV77, IV78, IV79, IV80, IV81, IV82, IV83, IV84, IV85, IV86, IV87, IV88, IV89, IV90, IV91, IV92, IV93, IV94, IV95, IV96, IV97, IV98, IV99 |
| KA27, KA28 |
| KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17 |
| PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80 |
| PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50 |
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £15 for the first two items, and an extra £7.50 per additional item. These are also the excluded postcode regions for television deliveries.
| TR21, TR22, TR23, TR24, TR25 |
| ZE1, ZE2, ZE3 |
| ZZ71, ZZ75 |
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