Step 1. Launch the part exchange form and tell us as much as you can about the equipment you wish to trade in. We will need to know the cosmetic condition, the working condition, do you have the accessories such as remote control, and finally, do you have the original box and packing? We will contact you as soon as possible during business hours, to confirm the part exchange value. Valuations are valid for 7 days.

Step 2. If you agree to our valuation, you can complete your purchase online and send us your Peter Tyson order number after you have checked out on our website to [email protected]. Subject to stock, your goods will be dispatched on the same day, if ordered before 3pm, Monday to Friday (excluding Public Holidays) on a next working day delivery service (some postcode exclusions apply). Our Part exchange facility only applies to website sales & in-store sales.

Step 3. At the point of delivery of your new purchase, our courier will also collect your trade in item. We just ask that you to have it well packed for its return journey and ready for collection. Weekend deliveries may be excluded from this promotion. Please note: if you don't have the original box and packing, we may ask you to arrange returning the trade-in item yourself.

Step 4. Once we have received the trade-in item and our Customer Service department have confirmed its condition, we will issue a credit for the trade-in valuation, processed within 5 working days from receipt.

Please note: Certain exclusions apply and we cannot trade in some items. Please feel free to make the enquiry and we can advise further. All trade in items must be in full working condition. Trade-in is offered at the discretion of our sales team and is not compulsory.

From time to time, we have guaranteed minimum value promotions. Your trade-in equipment will be worth a minimum of our indicated valuation. Contact us for further details. These deals will appear below.

I have the Original Box and Packaging:
We can offer a DPD Swap It service, collecting your Part Exchange item whilst delivering your new purchase. Please ensure your item is packaged and positioned correctly within the original polystyrene inserts, securing the item and any accessories during transit.

I do not have the Original Box and/or Packaging:
You can arrange shipping the item to us at your own expense, taking care of the packaging to avoid damage in transit. We advise insuring your consignment.

We can offer a DPD Swap It service, collecting your Part Exchange item whilst delivering your new purchase; in this case, we ask that you protect your unit with 10cm of thick heavy-duty bubble wrap, then place the item in a sturdy, multiply-cardboard box. If your unit has any front flaps, disc trays or similar, please secure these accordingly. If the item is not adequately packaged and arrives with damage to the flaps/controls/connections or chassis, this will affect or cancel your Trade-In valuation. Please Note: you are responsible for using suitable packaging to ensure the safe transit of your Part Exchange item.

We can send one of our custom flight cases and then use a courier to collect your Part Exchange. This service would carry a charge of £30.00 and includes all collection and return costs. Please Note: If the flight case is not returned to us, the value of £199.00 will be charged.

All Trade-in quotations offered are at the discretion of our Sales Team. Offering a valuation for your Part Exchange item is not compulsory and certain exclusions may apply. Please feel free to enquire so we can advise further.

All Part Exchange items must be in complete working condition.

Part Exchange quotations are valid for 7 days. Any fluctuations in the price of the new item may affect the trade-in value we can offer.

Your Part Exchange refund may be affected or cancelled if damage in transit occurs due to poor packaging.

Your Part Exchange refund may be affected or cancelled if the item is contrary to the condition, description, and details of your Part Exchange Form.

DPD Weekend Swap-It, Pre 12 am and Pre 10 am services can accrue a surcharge.

Trade-in is offered at the discretion of Peter Tyson and staff members. We kindly ask that the item traded in matches the type of item you are purchasing, for an example – an integrated amplifier for an integrated amplifier.

Where minimum part exchange values are listed, this is the minimum you will be offered in line with the terms given above – the item must be fully working and like for like. Please complete the part exchange form on our website with the appropriate details and a member of the team will come back to you.

Please note we do not part exchange headphones & earphones (due to hygiene) & connected speakers, such as Apple/Alexa.