Delivery Information

Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).

Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.

*Included postcodes:

CA1, CA2, CA3, CA4, CA5, CA6, CA7, CA8, CA9, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28.
LA8, LA9, LA10, LA11, LA18, LA19, LA20, LA21, LA22, LA23.
DG1, DG2, DG3, DG5, DG6, DG7, DG10, DG11, DG12, DG13, DG14, DG15, DG16, TD9.
NE15, NE16, NE18, NE20, NE39, NE40, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48, NE49.

Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.

Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.

Our Installation service:

✓ Disconnect the existing appliance
✓ Un-box the new product and remove the transit bolts
✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket
✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections
✓ Level the appliance and check that it’s fully working and operational
✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling

Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.

Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.

We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.

In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.

Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.

We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.

If you have urgent or specific delivery needs, please contact us before ordering.

All Delivery times are subject to stock availability.

Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).

Nationwide Delivery

Deliveries outside of our Local postcode areas (See Local Postcode inclusions*) are dispatched using a two working day delivery, door to door, pallet service. Orders placed before our 3pm order cut-off time on Monday to Friday, will be dispatched the same day (excluding public holidays and subject to stock availability). Goods ordered after 3pm on Monday to Friday, or over the duration of the weekend, will be dispatched on the following weekday (excluding public holidays and subject to stock availability).

Due to courier restrictions, we are unable to ship some large appliances to some remote postcode regions. If your postcode area and the product you are purchasing qualifies for our large appliance’s delivery services, they will be made available to you in the shipping options at the checkout. Please contact us if you require more information regarding this service.

If you have different delivery requirements, please contact us now and a member of our specialised sales team will be able to help.

Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of non-delivery or factors introduced by third-parties. This service is based upon best endeavour and is not guaranteed.

Please note that some items may incur delivery costs which will be displayed at checkout.

If you have urgent or specific delivery needs, please contact us before ordering.

All Delivery times are subject to stock availability.

The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £15 for the first two items, and an extra £7.50 per additional item. These are also the excluded postcode regions for television deliveries.