Customer Service & Help Centre

See the latest progress of your delivery using your order number and delivery postcode here. You will receive an email to let you know when your order has been dispatched with tracking information. If you are a registered customer, you can track your DPD order through My Account.

We deliver to most parts of the UK, but there are some areas where we can’t deliver or offer a restricted service. You’ll see if we deliver to your chosen delivery address at checkout. Before ordering, please check whether any postcode, product-size or location restrictions apply. Delivery is normally limited to eligible UK mainland addresses unless stated otherwise. Some large or bulky items may also have additional delivery restrictions.

We offer free delivery on most orders over £100. Orders are sent on a free 48 hour delivery service.

Need your order sooner? See the upgraded choose a day weekday and weekend options available for eligible products. Available choices and charges are shown at checkout. Our cut off for next day delivery is 3pm.

Contact Customer Services before sending anything back. We will confirm the correct return route and provide a Returns Authorisation Number where required.

In the unlikely event you have a problem with your delivery, please contact our Customer Service Department within 72 hours of the delivery.

Check eligibility, timescales, item condition requirements and exclusions before arranging a return. Bespoke, custom-made and special-order products may be excluded.

To exchange a product, contact us before returning it. We will confirm availability and explain the quickest way to arrange the exchange.

Your invoice is your proof of purchase. Some manufacturer promotions may require separate registration, so check the product page, invoice and manufacturer terms.

Check the standard warranty period supplied by the manufacturer for your product and find the relevant manufacturer contact information. If your product should fail within the warranty period, please contact our Customer Service Department.

Selected brand-new products bought directly from petertyson.co.uk include a free Peter Tyson extended warranty. Cover and eligibility vary by product and are shown on the product page and invoice. If your product should fail outside of the manufacturer warranty, but within this warranty period, please contact our Customer Service Department

Even if your warranty has expired, our team may be able to advise on manufacturer repair options, spare parts or a suitable replacement.

Eligible customers can apply to spread the cost using the finance choices displayed at checkout. All credit is subject to status and provider terms. If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments. Credit subject to status. Terms and conditions apply.

Contact us immediately if you need to amend or cancel an order. Once an item has entered dispatch, changes may no longer be possible and a return may be required.

Check all packaging carefully, then contact us with your order number and details of what is missing or damaged. Please include photographs where appropriate.

Availability can change quickly. Contact our sales team for expected stock dates, alternatives or help finding a similar product.

Sign in to your account to view online orders placed while logged in. Guest orders can be found using the order lookup form.

Use the unsubscribe link at the bottom of any marketing email. Please allow a short period for your preferences to update across all campaigns.

Planning a system or buying several products? Ask for a personalised package quotation based on your room, budget and requirements.

Speak with our experienced team for straightforward product advice, compatibility checks and help choosing the right solution.

Explore ways to spread the cost on qualifying purchases. Finance is subject to status and the lender’s terms and conditions. We offer interest free finance from 6 months to 36 months on qualifying orders over £500 terms and conditions apply.

Seen a better offer from an authorised UK retailer? Submit the product and competitor details and we will see whether we can match or improve it.

Tell us about your existing equipment and our sales team will advise whether it is eligible for trade-in and provide a valuation. If you accept the trade in valuation we will collect the goods at a £20 delivery cost once we have received the item and confirmed the condition we will give you a refund.

Hear and compare products in a relaxed showroom environment. Bring your favourite music and our team will tailor the demonstration to you. We invite you to visit our showrooms in Carlisle and Newcastle, where you can experience our products in a realistic, immersive environment.

Join the Peter Tyson VIP Club for member updates, offers and early access to selected promotions and an extra 10% off our clearance.