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Peter Tyson Warranty Information
All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options. Please note: Many products are available for free weekend delivery as standard. These are clearly indicated on the appropriate product pages.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £50 will carry a £7.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £15 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £50, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £50
Orders under the value of £50 will be dispatched on a Next Working Day service via DPD with a £7.00 delivery surcharge.
ORDERS OF £50 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £10.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £17.50
NB: Remote & Offshore Locations Exempt.
Click here to see all restricted postcodes
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
Click here to see all restricted postcodes
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free next weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a next working day service. Fedex will send you tracking information via email which can be tracked online.
Free deliveries are Monday to Friday only. A Saturday service is available for £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
*Included postcodes:
CA1, CA2, CA3, CA4, CA5, CA6, CA7, CA8, CA9, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28.
LA8, LA9, LA10, LA11, LA18, LA19, LA20, LA21, LA22, LA23.
DG1, DG2, DG3, DG5, DG6, DG7, DG10, DG11, DG12, DG13, DG14, DG15, DG16, TD9.
NE15, NE16, NE18, NE20, NE39, NE40, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48, NE49.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance
✓ Un-box the new product and remove the transit bolts
✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket
✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections
✓ Level the appliance and check that it’s fully working and operational
✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Nationwide Delivery
Deliveries outside of our Local postcode areas (See Local Postcode inclusions*) are dispatched using a two working day delivery, door to door, pallet service. Orders placed before our 3pm order cut-off time on Monday to Friday, will be dispatched the same day (excluding public holidays and subject to stock availability). Goods ordered after 3pm on Monday to Friday, or over the duration of the weekend, will be dispatched on the following weekday (excluding public holidays and subject to stock availability).
Due to courier restrictions, we are unable to ship some large appliances to some remote postcode regions. If your postcode area and the product you are purchasing qualifies for our large appliance’s delivery services, they will be made available to you in the shipping options at the checkout. Please contact us if you require more information regarding this service.
If you have different delivery requirements, please contact us now and a member of our specialised sales team will be able to help.
Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of non-delivery or factors introduced by third-parties. This service is based upon best endeavour and is not guaranteed.
Please note that some items may incur delivery costs which will be displayed at checkout.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
Restricted Postcodes
| AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56 |
| All BT |
| FK17, FK18, FK19, FK20, FK21 |
| All GY, All JE |
| HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9 |
| All IM |
| IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV57, IV58, IV59, IV60, IV61, IV62, IV63, IV64, IV65, IV66, IV67, IV68, IV69, IV70, IV71, IV72, IV73, IV74, IV75, IV76, IV77, IV78, IV79, IV80, IV81, IV82, IV83, IV84, IV85, IV86, IV87, IV88, IV89, IV90, IV91, IV92, IV93, IV94, IV95, IV96, IV97, IV98, IV99 |
| KA27, KA28 |
| KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17 |
| PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80 |
| PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50 |
| PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41 |
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £15 for the first two items, and an extra £7.50 per additional item. These are also the excluded postcode regions for television deliveries.
| TR21, TR22, TR23, TR24, TR25 |
| ZE1, ZE2, ZE3 |
| ZZ71, ZZ75 |
About Finance
Please note: All credit applications are subject to status, and terms & conditions apply.
We offer our customers the ability to apply for simple finance facilities to fund a purchase from us via Novuna Capital Finance. If your application is accepted, you will be asked to eSign the credit agreement and once in receipt of your purchase, Novuna Capital will make your agreement live and your monthly repayments will commence for the agreed term. In short, retail finance gives you the flexibility to buy what you really want now, by spreading the cost of your purchase over a repayment period that suits your budget.
A minimum deposit of 10% is required for all finance options, which will be taken by Novuna Capital on behalf of Peter Tyson.
Please note that all options may not be available for all products. Each product will indicate which options are available and are also subject to availability. Products available on an Interest Free option will display an "Interest Free Credt" icon on the product page to indicate this. To see all the finance options available on each product, please expand the finance calculator on the product page or proceed to the checkout where the available options will be displayed when selecting Novuna Captial Finance as the payment option.
Please note: If you are paying by Novuna Capital Finance, goods can only be delivered to the applicant's registered home address.
Buy Now Pay Later - Deferred Payment. Minimum Balance £250.00
Available periods:
● 6 Months Buy Now Pay Later / 48 Months - 16.9% APR representative
● 9 Months Buy Now Pay Later / 48 Months - 16.9% APR representative
● 12 Months Buy Now Pay Later / 48 Months - 16.9% APR representative
Representative example 12 months deferred Buy Now Pay Later:
Purchase price of goods £999.00. Deposit (10%): £99.90. Amount of Loan: £899.10. Duration of agreement 60 months. 48 monthly payments of £29.25. Rate of interest 11.24% p.a fixed 16.9% APR representative. Total amount payable: £1,504.14. Amount of Interest: £505.14. Novuna will tell you the due date of the first repayment. If you repay the agreement in full within the 12 month deferral period then there’s no interest to pay (£29 exit fee applies). If after 12 months, you have not repaid the total amount of credit then you will be charged interest on the outstanding balance from the start of the agreement until the credit is fully repaid.
Monthly payments will commence 12 months from the date your agreement starts and will be payable on the same day in each subsequent month.
Fixed Term Interest Bearing (19.9% APR). Minimum Balance £250.00
Available periods:
● 24 Months Interest Bearing Credit - 19.9% APR representative
● 36 Months Interest Bearing Credit - 19.9% APR representative
● 48 Months Interest Bearing Credit - 19.9% APR representative
Representative example 48 months 19.9% APR:
Purchase price of goods £999.00. Deposit (10%): £99.90. Amount of loan £899.10. 48 monthly payments of £26.54 at an APR of 19.9%. Total Amount Payable: £1374.15 (including deposit). Amount of Interest: £375.15
Interest Free Credit (0% APR). Minimum Balance £500.00
Available periods:
● 6 Months Interest Free Credit - 0% APR representative
● 10 Months Interest Free Credit - 0% APR representative
● 12 Months Interest Free Credit - 0% APR representative
● 18 Months Interest Free Credit - 0% APR representative
● 24 Months Interest Free Credit - 0% APR representative
Representative example 6 months Interest Free Credit:
Purchase price of goods £999.00. Deposit (10%): £99.90. Amount of loan £899.10. 6 monthly payments of £149.85 at an APR of 0%. Total Amount Payable: £999.00 (including deposit). Amount of Interest: £0.00
Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Home-makers are not excluded from applying under their own names; however we will require the employment details of your spouse in order to process your application.
Credit is subject to application & status. Terms & conditions apply. Minimum credit purchase £200. Credit is subject to status and affordability. Terms and conditions apply. Peter Tyson, Shaddongate, Carlisle, Cumbria, England, CA2 5TE (Register no. 07404374) trading as Peter Tyson is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).
PayPal Options
Buy now and pay later with Pay in 3
PayPal Pay in 3 is PayPal’s buy now, pay later service that lets you split your online shopping basket into three interest-free manageable payments. Make the first payment at the time of purchase and make two more payments on the same date each month. Split your purchases of between £30 and £2,000 into 3 interest-free payments without late fees.
Get to Know Pay in 3
| Purchase Amount | £30-£2000 |
| Number of payments | 3 interest-free payments |
| Time between payments | First payment is made at the point of purchase with the next two payments made automatically on the same date over two months. |
| Repayment method | Repayment method |
| Buyer Protection2 | Included |
| Included | None |
PayPal Credit is Subject to Status. Terms and Conditions apply. Peter Tyson acts as a broker and offers credit from PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. For full terms and FAQs, please visit here.